Privacy Policy

This privacy policy will explain how we use the personal data we collect from you when you use our website.

What data do we collect?

Counter collects the following data

  • Your username
  • An encrypted password
  • Domains which where used to access web pages containing your personalized tracking script.
  • Your browser's time zone, a preference that can be changed in the account settings.

Your personalized tracking script aggregates the following statistical information of your users.

  • The day of the week (As in: Monday, Tuesday, ...)
  • Your users device (As in Phone, Tablet or Computer)
  • The date of the visit
  • From which other website a visit originated.
  • The users browser (As in: Firefox, Chrome, Microsoft Edge, ...)
  • The hour compontent of the current time in a day
  • A country mapped to the users IP address.
  • The users operating system (As in: Windows or Mac)
  • Information on the users screen size
  • The users preferred language
  • Pages visited

These data points are saved anonymously in our primary database aggregated on a hourly, daily, weekly, monthly, yearly and overall basis. Counter deletes hourly, daily, weekly and monthly statistics after a certain time period. You can e.g. access data from this month, but not data from last month. We try to improve your users privacy by "forgetting" their data as time passes. We do not keep single data points on your users but only statistical, that is aggregated data.

As of the 19. Sept 2022 we introduced historical archives persisting daily data permamentally in a separate database. This daily data can be queried aggregated by a specific date range.

How do we collect your data?

You directly provide Counter with most of the data we collect. We collect data and process data when you

  • Register online.
  • Write us an email.
  • Change the account settings.
  • Include your personalized tracking script in a web page which is visited by other users.

How do we store your data?

Counter securely stores your data with our hosting provider, Linode LLC. We use server resources and services hosted in Frankfurt, Germany.

Counter may keep some of your data indefinitely. If you do not need your data anymore, we recommend permanently deleting it in the account settings. We may delete your data automatically if you stop using the service for longer than one year.

What are your data protection rights?

Counter would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Counter for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Counter correct any information you believe is inaccurate. You also have the right to request Counter to complete information you believe is incomplete.

The right to erasure - You have the right to request that Counter erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Counter restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Counter's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Counter transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

Counter uses cookies for the following purpose: - Keeping you signed in. - Our content delivery network, Cloudflare, Inc. may set cookies for reasons unknown to Counter.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However some of our website features may not function as a result.

Privacy policies of other websites

The Counter website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Counter keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18 May 2023.

How to contact us

If you have any questions about Counter's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Counter has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Email: [email protected]
Phone: +49 (0)228-997799-0